ShadowFax - Associate Director/Senior Director - Business Development - B2B/Enterprise

Role Overview:

We are seeking a highly driven and strategic Associate Director - Business Development to lead growth initiatives across key B2B accounts. This role is responsible for managing and expanding strategic relationships, driving revenue growth, and ensuring long-term client retention. The ideal candidate combines strong commercial acumen with relationship management expertise and a proven track record of scaling key accounts.

Key Responsibilities:

1. Strategic Account Management:

- Own and manage a portfolio of high-value strategic accounts.

- Build deep, long-term relationships with key stakeholders and decision-makers.

- Develop account plans aligned with client business objectives and company growth strategy.

2. Revenue Growth & Expansion:

- Identify and execute opportunities for upselling and cross-selling within existing accounts.

- Drive account-level revenue growth through strategic initiatives and partnerships.

- Consistently meet or exceed revenue and growth targets.

3. Client Retention & Satisfaction:

- Ensure high levels of customer satisfaction and retention through proactive engagement.

- Act as the primary escalation point for key accounts, ensuring timely resolution of issues.

- Monitor account health metrics and implement corrective actions where needed.

4. Business Development:

- Collaborate with sales and marketing teams to identify new business opportunities within existing and adjacent accounts.

- Lead negotiations, contract renewals, and commercial discussions.

- Contribute to pipeline development for strategic accounts.

5. Cross-functional Collaboration:

- Work closely with product, operations, and delivery teams to ensure seamless execution and value delivery.

- Provide customer insights to internal stakeholders to inform product and service improvements.

6. Leadership & Mentorship:

- Guide and mentor junior account managers or business development team members.

- Drive a culture of accountability, performance, and customer-centricity.

Key Requirements:

- Bachelor's degree in Business, Marketing, or related field; MBA preferred.

- 8 to 12+ years of experience in B2B business development and key account management.

- Proven track record of managing and growing large, strategic accounts.

- Strong negotiation, stakeholder management, and communication skills.

- Demonstrated ability to drive revenue growth and achieve targets.

- Experience working in a fast-paced, high-growth environment.

- Analytical mindset with the ability to leverage data for decision-making.

Core Competencies:

- Strategic Thinking & Execution

- Relationship Management

- Commercial Acumen

- Negotiation & Influencing

- Customer-Centric Approach

- Leadership & Team Development