Role : ServiceNow Business Analyst - IRM/GRC (Lead)

Experience : 7+ Years

Location : PAN India (Hybrid)

Notice Period : Immediate Joiners Only

Job Summary :

We are seeking an experienced ServiceNow Business Analyst with strong expertise in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC). The ideal candidate will act as a bridge between business stakeholders and technical teams, driving the implementation, enhancement, and optimization of ServiceNow IRM/GRC solutions while ensuring alignment with organizational risk and compliance objectives.

Key Responsibilities :

- Collaborate with business stakeholders to gather, analyze, and document requirements related to IRM/GRC processes.

- Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.

- Facilitate workshops, requirement gathering sessions, and stakeholder meetings.

- Support the implementation and enhancement of ServiceNow IRM/GRC modules, including :

1. Policy and Compliance Management

2. Risk Management

3. Audit Management

4. Vendor Risk Management

- Work closely with ServiceNow developers, architects, and project teams to ensure successful delivery of solutions.

- Conduct gap analysis and recommend process improvements based on industry best practices.

- Support User Acceptance Testing (UAT), including test planning, test case preparation, execution, and defect management.

- Create and maintain documentation such as BRDs, FRDs, process flows, and user guides.

- Ensure data quality, reporting accuracy, and dashboard effectiveness within the ServiceNow platform.

- Provide post-implementation support and continuous improvement recommendations.

Required Skills & Qualifications :

- 6+ years of experience as a Business Analyst, including at least 4+ years focused on ServiceNow IRM/GRC.

- Strong understanding of risk management and compliance frameworks such as ISO 27001, NIST, SOX, and related standards.

- Hands-on experience with ServiceNow IRM/GRC modules.

- Expertise in requirement gathering, stakeholder management, business process mapping, and documentation.

- Experience working within Agile/Scrum delivery environments.

- Strong analytical, problem-solving, communication, and presentation skills.

- Ability to manage multiple priorities and collaborate effectively with cross-functional teams.

Preferred Qualifications :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Implementation Specialist Risk and Compliance (CIS-RC).

- Experience with ServiceNow integrations, reporting, and dashboard development.

- Knowledge of ITSM processes and their alignment with GRC practices.

- Prior consulting or client-facing experience.

Key Competencies :

- Stakeholder Management

- Business Analysis & Requirement Elicitation

- Risk & Compliance Domain Expertise

- Process Improvement & Optimization

- Communication & Presentation Skills

- Problem Solving & Critical Thinking

Nice to Have :

- Experience with Security Operations (SecOps) or Third-Party Risk Management.

- Exposure to workflow automation and process optimization within ServiceNow.

- Understanding of regulatory and compliance requirements across industries such as BFSI, Healthcare, Manufacturing, and Technology.