Job Summary

We are seeking an experienced ServiceNow Business Analyst with strong expertise in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC). The ideal candidate will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow IRM/GRC modules while ensuring alignment with organizational risk and compliance objectives.

Key Responsibilities

- Collaborate with stakeholders to gather, analyze, and document business requirements related to IRM/GRC processes

- Translate business requirements into functional specifications and user stories for ServiceNow implementations

- Lead workshops, requirement sessions, and stakeholder meetings

- Configure and support ServiceNow IRM/GRC modules, including:

a. Policy and Compliance Management

b. Risk Management

c. Audit Management

d. Vendor Risk Management

- Work closely with developers and architects to ensure accurate implementation of requirements

- Perform gap analysis and recommend process improvements aligned with industry best practices

- Support UAT (User Acceptance Testing), including test case creation and defect management

- Maintain documentation such as BRDs, FRDs, process flows, and user guides

- Ensure data integrity, reporting accuracy, and dashboard creation within ServiceNow

- Provide ongoing support and enhancements post-implementation

Required Skills & Qualifications

- 6+ years of experience as a ServiceNow Business Analyst, with at least 4+ years in ServiceNow IRM/GRC

- Strong understanding of risk management and compliance frameworks (e.g., ISO 27001, NIST, SOX)

- Hands-on experience with ServiceNow IRM/GRC modules

- Proficiency in requirement gathering, stakeholder management, and business process mapping

- Experience working in Agile/Scrum environments

- Strong analytical, problem-solving, and communication skills

- Ability to work with cross-functional teams and manage multiple priorities

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist - Risk and Compliance (CIS-RC)

- Experience with integrations, reporting, and dashboards in ServiceNow

- Knowledge of ITSM processes and their alignment with GRC

- Prior consulting or client-facing experience

Key Competencies

- Stakeholder Management

- Business Analysis & Requirement Elicitation

- Risk & Compliance Domain Knowledge

- Process Improvement

- Communication & Presentation Skills

Nice to Have

- Experience with SecOps or Third-Party Risk Management

- Exposure to automation and workflow optimization within ServiceNow

- Understanding of regulatory environments across industries (BFSI, Healthcare, etc.)