Posted By
Job Views:
315
315
Applications: 101
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Posted in
SCM & Operations
Job Code
1634095
Service Operations Head Samsung ASC
Description:
About the Role:
- We are looking for an experienced and dynamic Project Head to oversee the operations and performance of multiple Samsung Authorized Service Centres (ASCs) across assigned territories.
- The ideal candidate will have a strong background in after-sales service management, team leadership, and customer satisfaction enhancement within the consumer electronics or mobile industry.
Key Responsibilities:
Operations Management:
- Oversee end-to-end service operations across multiple Samsung Authorized Service Centres (Mobile, Consumer Electronics, and Home Appliances divisions).
Performance Monitoring:
- Ensure each ASC meets Samsungs KPIs including TAT (Turnaround Time), FTR (First Time Resolution), CSAT (Customer Satisfaction), and financial targets.
Team Leadership:
- Lead, train, and motivate Service Centre Managers and technical teams to maintain service excellence and compliance with Samsung standards.
Process Compliance:
- Implement and monitor Samsung service policies, warranty procedures, inventory controls, and audit requirements.
Business Development:
- Identify areas for process improvement, cost optimization, and customer experience enhancement to drive profitability.
Coordination with Samsung:
- Act as the primary liaison between the Samsung regional office and ASCs for operational updates, escalations, and reporting.
Reporting & Analysis:
- Prepare monthly performance reports, analyse trends, and implement corrective actions where necessary.
Customer Focus:
- Ensure prompt and quality resolution of customer issues, maintaining the highest level of satisfaction and brand loyalty.
Key Requirements:
Education: Graduate in Engineering / Electronics / Business Management preferred.
Experience: Minimum 8 years of service operations experience, with at least 35 years managing multiple Samsung ASCs.
Technical Knowledge: Strong understanding of Samsung service processes, CRM systems, spare management, and field service operations.
Skills:
- Leadership & team management.
- Analytical & problem-solving ability.
- Excellent communication and coordination skills.
- Proficiency in MS Excel, PowerPoint, and reporting tools.
Other Requirements:
- Willingness to travel across Gujarat and nearby regions as required.
- Strong orientation towards process excellence and customer satisfaction.
Interested candidates can share your CV on this number : 9274697805.
Email ID : jeelvrecruit@gmail.com.
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Posted By
Job Views:
315
315
Applications: 101
Recruiter Actions: 0
Posted in
SCM & Operations
Job Code
1634095
