Service Head - Auto/Auto Ancillary

Key Responsibilities:

- Prepare an action plan to meet the financial target of the region based on market conditions, monitor the achievements, take corrective action if the target is not achieved.

- Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.

- Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index.

- Lead the implementation of any new initiatives required to improve dealerships' operations and customer experience.

- Provide overall guidance to the regional service team for the effective implementation of service strategy and performance.

- Be the custodian of the overall P&L management of the region.

- Liaison with TML Service Officials.

- Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.

- Authorise of disposal of scrap and used oil as per internal circular from HO, also arrange disposal of Hazardous waste.

- Monitor Creditors & debtors with in approved limit.

- Oversee the deployment and utilization of assets.

Knowledge required:

- Ability to make business forecast and budget for the service department.

- Able to analyse data and take corrective actions if required.

- Able to train, develop and motivate department employees.

- Has an eye for detail and is a process champion.

- Understand CRMDMS.

- PC literate (Ms Office).