Service Designer - Customer Experience - BPO/ITeS

Role Overview

We are looking for a Service Designer to drive end-to-end customer experience across products and services. This role goes beyond UI/UX, focusing on designing seamless, scalable service journeys by connecting user needs, business goals, and system capabilities.

You will work across functions to structure complex service ecosystems and ensure consistent, high-quality experiences across touchpoints.

What You'll Do

- Design and improve end-to-end customer journeys across products and services

- Develop service blueprints, ecosystem maps, and journey frameworks to solve complex experience problems

- Translate user insights into structured service solutions and scalable models

- Collaborate with product, engineering, and business teams to align experience with system capabilities

- Ensure consistency across touchpoints, integrating branding, operations, and technology

- Contribute to service innovation initiatives and continuous experience improvement

What We're Looking For

- 3-5 years of experience in Service Design / Customer Experience Design

- Strong capability in service blueprinting, journey mapping, and ecosystem design

- Understanding of software development lifecycle and service ecosystems

- Working knowledge of system architecture and cross-functional dependencies

- Strong problem-solving and structured thinking ability

- A portfolio demonstrating end-to-end service design work and impact

Preferred Background

- Candidates from National Institute of Design (NID) or similar design institutes

- Certifications in Service Design / UX Research from Service Design Network, Nielsen Norman Group, or Indian -Institutes of Technology

- Experience in early-stage startups, service innovation, or research-led projects

- Exposure to service design or management programs from Indian Institutes of Management

Why Join Us

- Be part of Bajaj Finance Limited, one of India's leading NBFCs

- Work on large-scale, high-impact customer experience challenges

- Opportunity to shape services across a wide national footprint

- Collaborative, performance-driven work environment with strong growth opportunities