Service Delivery Manager - Oracle ERP Support

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

Job Description:

Required Skills & Qualifications

- Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

- Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

- Leadership: Small to Medium (15-40) Team management and development skills

- Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

- Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

- Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

- Identify opportunities for automation and process optimization within ERP operations.