Service Delivery Lead

Sub Process - Delivery Leader

Role - Service Delivery Lead

Minimum Experience : 13+Years

Location - Nagpur

Skills Description :

- Develop long-term service delivery strategies aligned with organizational objectives.

- Lead transformation programs to modernize service delivery models.

- Build and manage high-performing service delivery teams across geographies.

- Establish executive-level relationships with key clients and stakeholders.

- Oversee service transition and onboarding for new clients or services.

- Drive innovation through adoption of digital tools and analytics.

- Ensure enterprise-wide adherence to service governance and risk management.

- Report service performance and strategic initiatives to executive leadership.

Skills Requirement / Certification:

- Strategic Alignment & Visionary Leadership: Define and steer long-term service delivery strategies that align with business goals and transformation agendas.

- Financial & Operational Governance: Manage budgets, control service delivery costs, and ensure performance through SLA governance and dashboard analytics.

- Stakeholder & Executive Engagement: Influence internal and external stakeholders through advanced relationship management and executive-level communication.

- Change & Transformation Leadership: Lead organizational change, process redesign, and digital transformation initiatives with a focus on innovation and adoption.

- Risk, Compliance & Audit Readiness: Ensure policy adherence, regulatory compliance, and audit preparedness across service operations.

- Global Service Standardization: Implement governance frameworks to harmonize service delivery across geographies and outsourced models

- Business Continuity & Resilience Planning: Design and maintain continuity frameworks to mitigate risks and ensure uninterrupted service.