Principal responsibilities:

- Support development and implementation of selected Business Change related projects as required, leading as required.

- Provide strategic advisory to business/business facing HR team(s) on a wide variety of labour and employment matters including key transformation / change initiatives utilizing appropriate approach/methodology to identify associated risks with actions/decisions

- Lead/manage ER projects/initiatives

- Design and implement HR / ER policies in compliance with local labour laws, regulations and Group guidelines.

- Coach and develop HR colleagues and people managers on the effective resolution of ER matters. May include providing formal training and periodic technical updates to client/stakeholder groups.

- Manage complex ER and whistleblowing issues and investigations, act as a point of escalation for HOST Offshore India, coaching and developing ER team members, HRBPs and senior management of effective resolution of ER matters.

- Produce operational reporting and Conduct & Concerns dashboards to track/monitor ER service delivery and provide trend and insight analysis for ER Heads in ASP region, relating to ER cases raised and outcomes observed. Provide support to the Country ER Heads in ASP with data, presentations and for Board, Committee and Governance meetings

- Escalation point to HRAs and HRBPs in India GSC & HTC for conflicts, and various advisories on ER service

- Build strong relationships with various internal stake holders i.e. HR Team, Internal Legal, Specialist Functions for seamless delivery of ER objectives.

- Partner with other ER teams across the GSC HTC Region

- Compliance to Legal entity/ Country regulatory, and other local matters while operating to defined Global Standards

- Ensure appropriate consolidation, quality audit and reporting on all ER aspects for GSC & HTC sites Ensure appropriate consolidation

- Effectively engage and manage relationships with legal counsels ; work on litigation strategy with respect to employment disputes ; ownership & accountability for outcomes

- Ensure that all redundancies / restructuring are handled in accordance with guidelines and local regulatory requirements. Implement and act as a custodian of the important internal policies such as the Global Consequence Management Framework, The INM Disciplinary Policy, Policy on Prohibition / Prevention & Redressal of Sexual Harassment, Grievance Redressal, Code of Conduct etc.

Qualifications:

- Ability to collaborate effectively with diverse HR / Business stakeholders to ensure effective implementation and consistent application of ER programs, policies and procedures

- Ability to role model the leadership and people management culture of and exemplify and apply values throughout the portfolio.

- Significant experience in handling complex Employee Relations matters (disciplinaries, grievances, capability cases) within dedicated ER role

- High business acumen and ability to understand changing business trends

- Solid knowledge of labour & employment legislations & application to the business context

- A clear and concise communication style with strong interpersonal and skills

- Strong investigation and report writing skills

- Well-developed organizational skills and strong attention to detail

- Flexible and able to multi-task and re-prioritise

- Ability to work with and constructively influence multiple stakeholders

- Experience of working in successfully navigate a complex organizational structure