Senior Vice President - Quality Assurance - BFSI

Role : SVP - Quality Assurance

Industry Preference : BFSI / Banking / Financial Services

Location : Gurugram

Shift Timings : In office (Austrlian shift timings)

We're Looking For :

- Strong leadership experience in Quality Assurance within BFSI/Banking environment

- Proven track record of leading large QA functions across operations / customer service / lending / collections

- Experience managing senior stakeholders and global partners

- Expertise in quality frameworks, governance, audit readiness, and control environment

- Strong exposure to process excellence, transformation, and automation initiatives

- Experience leading large teams and multi-layer structures

Key Responsibilities :

- Lead the Quality Assurance function across multiple banking operations verticals

- Define and drive enterprise-wide quality strategy, governance, and control standards

- Partner with business leaders to improve customer experience, compliance, and operational performance

- Build robust scorecards, dashboards, and insights-led quality frameworks

- Lead calibration programs, root cause analysis, and continuous improvement initiatives

- Drive automation, digitization, and transformation within QA processes

- Manage senior stakeholder relationships across local and global teams

- Build high-performing teams and strong leadership bench strength