Role Description: We are looking for a results-driven Director of Operations to lead, plan, and oversee the operational activities of HPHS Business. The Director of Operations will play a pivotal role in optimizing the company's processes, enhancing efficiency, and ensuring the highest level of service delivery to our clients. Roles & Responsibilities - Develop and implement strategic plans for operational excellence, aligning with the company's objectives and long-term vision - Manage and lead a diverse team of operations professionals, including department managers, supervisors, and staff, fostering a culture of collaboration and performance - Continuously identify and execute process improvements to enhance efficiency, quality, and cost-effectiveness across all operational functions - Take ownership of the operations budget, monitoring expenses, and optimizing resource allocation to ensure financial sustainability and profitability - Oversee supply chain activities, including procurement, inventory management, and logistics, to guarantee timely product availability and cost-effective sourcing - Establish and maintain robust quality control measures to ensure that products and services meet or exceed industry standards and client expectations - Develop and implement key performance indicators (KPIs) to measure and track the effectiveness of operations, providing regular reports and insights to the leadership team - Ensure that all operations adhere to industry regulations, safety standards, and legal requirements, taking necessary actions to remain in compliance - Manage and nurture relationships with key vendors and suppliers to ensure dependable partnerships and favorable terms - Develop and execute contingency plans to mitigate operational risks and respond effectively to any unforeseen challenges Expected/Key Results - Elevate revenue growth from current clients and new business opportunities (ECNB) and maximize revenue from existing clients and their current business (ECEB). - Secure profitability by closely monitoring the Earnings Before Interest and Taxes (EBIT) in alignment with Gross Margin Contribution (GMC) for the Business Unit. - Meet and exceed all operational efficiency and effectiveness metrics through a continuous process improvement approach for the Business Unit - Foster and build new client relationships while nurturing existing client connections to ensure client satisfaction - Cultivate strong internal stakeholder relationships - Identify opportunities to establish and negotiate additional partnerships with existing clients to further mutual success. - Achieve a score of 'XXXXX' on Employee Satisfaction parameters for the respective Business Unit, fostering a positive work environment - Promote business transformation by institutionalizing new processes to enhance services for existing clients - Efficiently manage budget allocation within the company's fiscal guidelines to maximize resource utilization - Prioritize people engagement and development through strategies that focus on retention, employee development, and succession planning within the Business Unit/Geography - Collaborate with employees to establish and implement individual development plans to ensure continuous growth and skill enhancement Preferred Educational Qualification - MBA from a reputed college Preferred Work Experience - 20+ years of progressive experience in operations management, with a proven track record of leading teams and driving process improvement Competencies & Skills - Strong analytical, problem-solving, and decision-making skills. - Familiarity with industry-specific technologies and tools. - Sound knowledge of relevant industry regulations and compliance. - Proficient in clear and effective communication, both in verbal and written form. - Adept at evaluating and redesigning operations and procedures, crafting policies, and introducing innovative strategies and protocols. - Strong documentation capabilities. - Capable of devising and executing short- and long-term objectives. - Dedicated to fostering a collaborative and cooperative work environment. - Expertise in employee development and performance management.

Any Location

Chennai

Senior Vice President - Payor Operations - HPHS Business 

Job Description for Senior Vice President - Payor Operations - HPHS Business  in ProEdge Services in  Any Location Chennai for (20-28) years of experience. Apply Now!