The Senior Vice President (SVP) of Operations will lead and oversee all operational aspects of the QSR brand in India, with a primary focus on scaling and enhancing operational efficiency, customer satisfaction, and profitability. This role requires a seasoned professional with deep expertise in managing multi-location operations, a strong understanding of the QSR industry, and a proven ability to drive growth while maintaining brand standards. Key Responsibilities: Strategic Leadership: - Develop and implement operational strategies to achieve business objectives, including revenue growth, cost management, and market expansion. - Collaborate with the executive team to define and execute the brand's vision, goals, and long-term strategies. - Ensure alignment of operational activities with the company's mission and values. Operational Excellence: - Oversee day-to-day operations of all QSR outlets to ensure consistent delivery of quality, service, cleanliness, and customer satisfaction. - Implement and monitor KPIs to assess operational performance, identifying areas for improvement. - Optimize processes and systems to enhance efficiency, reduce costs, and ensure scalability. People Management: - Lead, mentor, and develop a high-performing operations team, including regional managers, area managers, and store-level leadership. - Foster a culture of excellence, accountability, and continuous improvement. - Implement training and development programs to ensure staff are equipped to deliver exceptional customer experiences. Customer Experience: - Develop initiatives to enhance customer satisfaction and loyalty across all touchpoints. - Regularly review customer feedback and implement measures to address concerns and improve service quality. Expansion and Development: - Work closely with the real estate and development teams to identify and establish new locations, ensuring alignment with market demand. - Oversee the launch of new outlets, ensuring seamless execution and adherence to brand standards. Financial Management: - Prepare and manage the operations budget, ensuring cost controls and profitability across outlets. - Analyze financial performance, identify trends, and implement corrective actions as needed. Compliance and Standards: - Ensure compliance with local regulations, food safety standards, and company policies. - Maintain brand integrity by enforcing strict adherence to operational and quality standards.

Mumbai

Senior Vice President - Operations - QSR 

Job Description for Senior Vice President - Operations - QSR  in THIRD MAY ADVISORS LLP in  Mumbai for (10-20) years of experience. Apply Now!