Senior Vice President - Operations

We are looking for SVP role in Operations for a GCC in Hyderabad

Location Hyderabad ONLY

Key responsibilities and aspects of the role include:

- Operational and management responsibilities

- Responsible for the operational aspects of services and service levels required by the leadership.

- Close collaboration with Vendor Management, Service Management and Business

- Ensure appropriate business continuity plans are in place.

Qualifications & Requirements:

- Post Graduate degree with more than 18+ years of relevant work experience.

- Extensive proven experience in service delivery in a large BPO, or outsourced or in-house centralized / shared service operation

- Experience of delivering a broad range of services in a GBS environment across multiple domains - Marketing, IT, Finance and HR / Talent

- Demonstrated experience working in a large and complex organization with international aspects and multiple stakeholders across several service areas.

- Proven knowledge and experience of service management methodologies and frameworks desired.

- Able to build broad and deep relationships across a diverse network, using a flexible influencing style to gain buy-in and drive impact.

- Has led projects to deliver a superior service experience.

- Has generated innovative ideas, turning them into service improvement opportunities, and engages stakeholders on those ideas.

- Has ensured reports and presentations have a logical flow and are strategically aligned with goals to drive business success.

- Experience supporting UK/European-based businesses will be an advantage.

- Able to build high performing and engaged teams to deliver outstanding results.