- Credit and Business/Home lending

- Similar industry background

- People management

Job Description below for reference:

Role Purpose:

- The role holder is responsible for the leadership, development and capability uplift of the Deal Ready Associates to support bankers to deliver a superior customer service for all lending transactions.

- The Lead will drive operational efficiency and productivity and ensure we meet our risk and compliance obligations whilst supporting our customers to achieve their goals.

- The function covers all type of lending including simple and complex loans, increases, decreases and renewals.

- The role has direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision.

- The role is key to enable the business performance and growth by creating a customer focused service excellence culture, supporting bankers in meeting customer needs and driving an effective and efficient operations

Essential capabilities:

- Knowledge and experience of lending processes and credit experience.

- Emerging leadership capability

- End to End Lending Services Knowledge

- Deliver Seamless Transitions

- Risk Mitigation: Identify, assess, and mitigate potential transition risks through proactive planning and contingency strategies.

- Process Optimization: Drive process improvements during transitions, targeting a minimum of 10% efficiency gain in the transitioned operations.

- Compliance & Governance: Maintain full compliance with internal controls, audit requirements, and regulatory standards throughout the transition process & BAU

Other capabilities:

- Credit and Business/Home lending

- Strong customer service skills

- Excellent written and communication skills

- Proactive attitude

Experience:

- 18+ years professional experience in banking/finance related disciplines.

- Experience in managing change, embedding operational improvement, delivering key productivity and financial targets.

- Proven ability to manage cross-functional teams and complex projects.

- Prior experience leading in multi-cultural scenarios and strong customer service skills

- Need for being flexible with shift/work hours

- Bachelor degree qualification in finance, Commerce preferred

Key Accountabilities:

- Running an effective and efficient customer focused lending services team with operational excellence disciplines

- Deliver high level of service excellence

- Proactive daily monitoring of workforce and queues to ensure optimised flow

- Support functions cost and service performance targets

- Continued capability uplift of team

- Continuous improvement focus

- Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role.

- Lead, coach and motivate team to achieve business and personal goals