Senior Vice President - Insurance Operations - P&C London/Lloyd's Market

Role Overview :

The Senior Vice President - Insurance Operations (London Market) is a senior leadership role accountable for defining and executing the operational strategy for London and Lloyd's market policy services and underwriting operations.

The role ensures scalable, high-quality delivery, strong client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.

Key Responsibilities :

Strategic Operations Leadership :

- Provide strategic leadership and overall accountability for London and Lloyd's market insurance operations.

- Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.

- Act as the senior escalation point for complex operational, regulatory, and client issues.

End-to-End Policy Lifecycle Governance :

- Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.

- Ensure adherence to London Market practices, contractual obligations, and regulatory standards.

- Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.

Client Delivery & Performance Management :

- Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.

- Lead client governance forums, performance reviews, and continuous improvement initiatives.

- Identify opportunities for scope expansion, value creation, and operational efficiency.

Transformation, Technology & Analytics :

- Drive process standardization, digitization, and automation leveraging PAS systems and data platforms.

- Partner with Technology and Analytics teams to implement scalable operating models.

- Strengthen management information, reporting, and data-driven decision-making.

Risk, Controls & Compliance :

- Ensure strong operational controls, audit readiness, and compliance across all engagements.

- Proactively identify and mitigate operational and regulatory risks.

People Leadership & Global Collaboration :

- Build and mentor senior managers and leaders; develop succession and leadership pipelines.

- Foster a high-performance, client-centric culture aligned with company values.

- Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR.