Senior Vice President - Guest Experience - Real Estate

Our client, one of the global conglomerates in the world with diversified portfolio, is seeking an accomplished HeadGuest Experience & Service Excellence.

They will be the strategic architect and operational leader responsible for institutionalizing firms new service framework across all commercial assets.

MUST Requirements:

- Diversity candidates (to support organizational diversity goals).

- 15-25 years of experience in luxury hospitality, guest experience, premium service operations, or brand-driven service environments (hotels, premium retail, luxury airlines, membership clubs, lifestyle brands).

- Proven experience designing and leading large-scale service transformation across multi-location environments.

- Deep understanding of: high-touch guest interactions, luxury service psychology, hospitality-grade service protocols, experience design and service choreography.

Roles & Responsibilities:

- Experience Strategy & Framework Ownership.

- Transformation of Office Assets into Experience-First Environments.

- Guest Operations Leadership.

- Service Quality, Governance & Standardization.

- Cross-Functional Collaboration & Leadership Influence.

- Team Building & Capability Development.

Reports to: Managing Director.

Location: Mumbai.

Please note: Due to the confidentiality of the role, we will NOT be able to respond to individual messages or emails and will only be contacting shortlisted candidates.