ABOUT THE CLIENT

My Client is a rapidly scaling global SaaS organization specializing in AI-powered customer experience management, omnichannel automation, and enterprise-grade CX transformation.

The company serves large enterprises across BFSI, Ecommerce, Telecom, Retail, Logistics, Internet Platforms and operates across India, US, Middle East, and Southeast Asia.

Position : Senior Technical Project Manager (Enterprise SaaS | AI & Omnichannel CX Platform)

Location: Bangalore

Experience: 8-13 Years

Work Nature : On Site / Hybrid

JOB OVERVIEW:

As a Senior Technical Project Manager, you will be some one who will lead and deliver complex, enterprise-level SaaS implementation programs. This is a high-impact leadership role that requires both technical understanding and strong stakeholder management.

You will partner with cross-functional teams Such as Product, Engineering, QA, Data, and Customer Success to ensure on-time delivery, customer satisfaction, and long-term product adoption.

KEY RESPONSIBILITIES:

1. End-to-End Project Delivery

- Lead enterprise SaaS implementation programs from discovery to go-live.

- Drive requirements gathering, solution mapping, and technical integration planning.

- Maintain project plans, Gantt charts, JIRA boards, and delivery trackers.

2. Client Leadership

- Act as the primary point of contact for enterprise customers.

- Conduct project milestone meetings, status updates, and business reviews (WBR/MBR).

- Translate business objectives into technical execution plans.

3. Cross-Functional Team Management

- Lead a team of project managers and collaborate with Engineering, QA, Product, and Support team.

- Ensure Agile/Scrum discipline, sprint planning, and daily stand-ups.

- Build a culture of accountability, collaboration, and continuous improvement.

4. Risk, Escalation & Quality Management

- Identify risks, create mitigation plans, and remove blockers proactively.

- Ensure high-quality delivery aligned to SLAs, compliance, and project standards.

- Own documentation, reporting, and governance dashboards.

5. Process & Delivery Excellence

- Implement project management best practices and delivery frameworks.

- Optimize workflows, reporting models, and post-go-live transition processes.

- Drive operational excellence through analytics, dashboards, and performance metrics.

CANDIDATE PROFILE:

Must Have:

1. 8-12 years of experience in Technical Project Management, with SaaS, CX Platforms, CRM, AI/ML products, or Enterprise Software.

2. Strong experience in enterprise client management, multi-stakeholder delivery, and complex implementation programs.

3. Proficiency in project tools: JIRA, Asana, Confluence, MS Project, G-Suite.

4. Experience leading cross-functional teams in Agile/Scrum environments.

5. Strong communication, analytical thinking, and presentation skills.

PREFERRED QUALIFICATION:

1. MBA/PGDM from a Tier-1/Tier-2 institution (IIM, XLRI, ISB, MDI, SPJIMR preferred).

2. Certifications like PMP, CSM, PRINCE2, Agile Practitioner.

3. Experience in CX, CRM, Contact Center, Omnichannel, or API integrations.

If you aspire to contribute to a fast-scaling global SaaS ecosystem and are ready to lead transformative enterprise projects, i welcome your application.

Nimish Khare
Client Engagement Partner
Fyndbridge Consultants & Advisors- New Delhi
9971997967