Roles & Responsibilities:

- Work closely with Program Managers, Customer Success Managers, and Associate Project Managers to execute multiple projects concurrently for customers.

- Understand business objectives, define project scope, and create project plans with clear timelines, milestones, and deliverables.

- Monitor and report on all aspects of the project, including project health, progress, risks, dependencies, and deliverables.

- Identify deviations from the project plan and take timely corrective actions to ensure successful delivery.

- Regularly lead internal and customer-facing meetings to maintain project momentum and ensure stakeholder alignment.

- Identify, assess, and manage project risks and dependencies and develop mitigation plans.

- Manage project governance structures and ensure adherence to project management best practices.

- Work closely with internal and external stakeholders across functions and geographies to execute project activities seamlessly.

- Manage projects involving enterprise customers across multiple countries or regions and coordinate with distributed delivery teams.

- Understand complex technical issues, work with relevant technical teams to develop resolution plans, and track issues through closure.

- Manage project scope, timelines, deliverables, and customer expectations throughout the project lifecycle.

- Identify gaps in processes and implement best practices to improve project delivery efficiency.

- Document lessons learned and stakeholder feedback and incorporate learnings into future projects.

- Ensure projects deliver measurable business outcomes and meet agreed customer objectives.

Ideal Candidate:

- Strong Senior Project Manager profile with enterprise B2B SaaS, client-facing delivery experience.

- Must have 5+ years of project management experience with significant client-facing delivery time, including experience in a B2B SaaS company serving enterprise customers.

- Must have managed complex enterprise projects end-to-end, from requirement/planning through successful delivery and go-live.

- Must have managed multi-country / multi-region rollouts, coordinating India-based delivery teams with customers/stakeholders in Western markets.

- Must have delivered technically complex / analytics-driven projects (AI/ML, Image Recognition, or Data Analytics).

- Must have strong working knowledge of SQL, APIs, and Master Data Management (MDM).

- Must have experience with SOWs, change requests, or RFPs, managing scope, timelines, risks, and dependencies using Waterfall or Agile.

- Must be the accountable owner of the engagement - primary client point of contact, owning the project plan and go-live end-to-end.

- Must have strong facilitation, communication, stakeholder-management, and executive-level reporting skills across cross-functional, geographically distributed teams.

- Prior experience with customer onboarding is preferred.

- PMP, CAPM, ITIL, or CSM certification is preferred.