Job Description: Senior Technical Account Manager (Techno-Functional)
Role Overview:-
To act as the primary techno-functional bridge between Fortune 500 clients and our technical staffing engine, managing executive-level talent aspirations while understanding their architectural roadmaps.
Key Responsibilities
- Executive Relationship Management:- Serve as the primary, mature point of contact for client VPs, and Directors to manage long-term headcount pipelines.
- Technical Scope Dissection:- Lead client intake sessions to deconstruct ambiguous requests into precise technical and architectural requirements.
- Banking & Trading Alignment:- Qualify complex needs for low-latency trading engines, transaction architectures, and financial compliance frameworks.
- Deployed Staff Engagement:- Regularly engage with consultants already deployed on-site to understand project health, monitor consultant sentiment, and map out their daily technical functions.
- Proactive Lead Generation:- Mine existing accounts by identifying gaps, team expansions, and new project opportunities through active discussions with on-site staff.
- Escalation Management:- Act as the first point of contact for any client or consultant issues, swiftly resolving performance, delivery, or operational escalations.
- Recruitment Delivery Oversight:- Partner with internal delivery teams to strictly vet candidates for domain compliance and engineering capabilities before submission.
-Technical & Functional Requirements
- 8-12+ Years Experience:- Proven track record in Technical Delivery, Solutions Architecture, or Technical Program Management within IT consulting or staffing.
- Domain Expertise (5+ Years):- Direct experience consulting for or working within Banking, Capital Markets/Trading, or Enterprise Retail sectors.
- Technical Literacy:- Solid understanding of microservices, cloud ecosystems (AWS, Azure, GCP), data warehousing, and DevOps pipelines.
- Account Mining & Engagement:- Demonstrated success in retention management, consultant coaching, and uncovering hidden revenue inside existing client accounts.
- Conflict Resolution:- Exceptional maturity and emotional intelligence to navigate and de-escalate high-pressure political situations within matrixed Fortune 500 environments
- Education:- Bachelor's degree in Computer Science, IT, Engineering, or related technical field (MBA is a plus).
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