Senior Specialist - US Payroll

Responsibilities:

- Diagnose payroll-related cases that cannot be resolved by Level 1 support.

- Interact with customers to understand issues in accordance with EPAYs HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.

- Uploading and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and other miscellaneous charges related to client payroll.

- Computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.

- Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions

- Adjusting customers system setup according to new customer requirements or plan changes.

- Adhere to the SOPs and set protocols driving the departments matrices and maintain the contractual service level agreements for EPAY customers.

- Ensure excellent incident management skills while documenting all customers transactions in our CRM application (Salesforce).

- Identify and analyze specific payroll trends for our customers and suggests best practices from a compliance standpoint.

- Understand customers training requirements and work with EPAYs implementation team and a group of certified trainers.

Qualifications

- Bachelor's or Master's degree in Commerce, Finance, HR, or related field

- Excellent written and verbal communication skills with a technical background.

- 2+ years of experience in US Payroll including time and attendance

- Important level of integrity, a strong sense of confidentiality, and customer service mentality.

- Should have prior experience handling US, Canada, and UK-based customers.

- Ability to work under pressure and rotational shifts.

Desired Qualifications

- Outstanding problem solving and analytical skills

- Working in ASO/Human Resources outsourcing experience a plus