Responsibilities:
- Own end-to-end solution delivery and adoption for assigned products/customers.
- Be in charge of the product roadmap and suggest and incorporate new features into the roadmap as necessary.
- Liaise with the engineering and ML team to develop new product features and drive execution as per the product roadmap.
- Be in charge of deployment at some of our key clients.
- Deliver AI SaaS products end-to-end with 4-5 years of experience in an AI SaaS-based organization.
- Interface seamlessly with customers, product, and tech teams to ensure smooth execution.
- Manage customer expectations, handle onboarding, and foster long-term satisfaction.
- Support travel for client meetings and implementations.
- Stay attentive to details, proactively resolve issues, and contribute to product feedback loops.
Requirements:
- 2-4 years in product delivery for AI SaaS startups, with hands-on experience in customer-facing roles.
- Proven track record interfacing with customers and product/tech teams and managing expectations/onboarding.
- Familiarity with AI tools like chatbots.
- Attentive, communicative, and adaptable in a fast-paced startup environment.
- Bachelor's degree in business, IT, or related field (preferred).
Expectation:
- Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with a niche skill set that you would also develop while working with us.
- World-class work culture, coaching, and development.
- Mentoring from highly experienced leadership from world-class companies (refer to the Ripik.AI website for details).
- International exposure.
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