Senior Salesforce Project Manager

Senior Salesforce Project Manager

Location: Chennai, Tamil Nadu, India

Work Mode: Hybrid

Key Responsibilities:

Project Leadership & Delivery:

- Lead end-to-end delivery of Salesforce implementation, enhancement, and support projects.

- Define project scope, objectives, timelines, resource requirements, and delivery plans.

- Establish project governance structures and ensure adherence to delivery best practices.

- Monitor project health, proactively manage risks, dependencies, and issues, and drive timely resolution.

- Ensure projects are delivered within agreed scope, schedule, budget, and quality expectations.

- Manage project financials, utilization, forecasting, and resource planning.

Client & Stakeholder Management:

- Serve as the primary point of contact for clients throughout the project lifecycle.

- Build strong client relationships through proactive communication and delivery excellence.

- Facilitate discovery workshops, solution discussions, project reviews, and steering committee meetings.

- Manage stakeholder expectations and effectively handle escalations when required.

- Provide regular status reporting, project updates, and executive-level communication.

Agile & Delivery Management:

- Drive Agile delivery practices including sprint planning, backlog management, daily standups, reviews, and retrospectives.

- Collaborate closely with Product Owners, Business Analysts, Architects, Developers, and QA teams.

- Ensure business requirements are translated into actionable delivery plans.

- Track sprint progress, release readiness, and overall delivery performance.

Team Leadership & Resource Management:

- Lead and mentor cross-functional delivery teams consisting of Salesforce Developers, Administrators, Architects, Business Analysts, and QA professionals.

- Foster accountability, collaboration, and continuous improvement within project teams.

- Manage resource allocation and utilization across multiple projects.

- Identify team risks, dependencies, and capacity constraints and implement mitigation plans.

Governance, Reporting & Compliance:

- Maintain project artifacts including project plans, RAID logs, status reports, budgets, and governance documentation.

- Track and report key delivery metrics, including schedule adherence, budget performance, resource utilization, and quality indicators.

- Ensure compliance with organizational delivery frameworks, security standards, and project governance requirements.

- Drive lessons learned sessions and continuous process improvement initiatives.

Risk, Change & Quality Management:

- Establish proactive risk management practices and mitigation strategies.

- Manage project change requests and scope adjustments while maintaining delivery commitments.

- Ensure adherence to quality standards through effective planning, reviews, and stakeholder alignment.

- Escalate critical issues appropriately and drive resolution through collaboration with leadership and delivery teams.

Required Qualifications:

- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.

- 8 - 12 years of overall project management experience, with at least 35 years managing Salesforce projects.

- Proven experience delivering projects within a consulting or professional services environment.

- Strong understanding of Agile, Scrum, Waterfall, and Hybrid delivery methodologies.

- Experience managing multiple concurrent projects and distributed teams.

- Salesforce certifications and project management certifications (PMP, PMI-ACP, Scrum Master, etc.) are highly desirable.

Required Skills & Competencies:

Technical & Domain Expertise:

- Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce products.

- Familiarity with Salesforce implementation lifecycles, release management, and deployment processes.

- Experience working with enterprise integrations, data migration, and digital transformation initiatives.

Tools & Platforms:

- Salesforce Platform.

- Jira, Zoho Projects, ClickUp, Azure DevOps, or equivalent project management tools.

- Confluence, Microsoft Office Suite, and reporting tools.

- Project planning, budgeting, and resource management tools.

Leadership & Professional Skills:

- Exceptional stakeholder management and client-facing communication skills.

- Strong leadership, coaching, and team-building abilities.

- Excellent analytical, problem-solving, and decision-making capabilities.

- High ownership, accountability, and attention to detail.

- Ability to thrive in a fast-paced consulting environment while managing competing priorities.

Success Measures:

- On-time and on-budget project delivery.

- Client satisfaction and relationship growth.

- Delivery quality and governance compliance.

- Resource utilization and team performance.

- Effective risk management and stakeholder engagement.

- Contribution to delivery excellence and organizational growth.