Senior Sales Officer - Steel Manufacturing Firm

Senior Sales Officer - Steel Manufacturing (Rebars)

Description:

A leading steel manufacturer, is looking to hire an experienced Senior Sales Officer to manage end-to-end sales operations, credit sales, dispatch coordination, market intelligence, and customer relationship management for its rebar business.

Key Responsibilities:

Sales Operations:

- Prepare and issue proforma invoices for new and existing customers

- Process sales orders post price finalisation

- Coordinate special price approvals with Finance, including signed PFI approvals from MD

- Draft and update company price policy in consultation with the Managing Director

Credit Sales Management:

- Issue and collect customer credit application forms

- Submit completed credit applications to MD for approval

- Prepare and manage credit sales agreements between the company and customers

- Ensure bank guarantees are obtained, verified, and approved prior to credit sales finalisation

- Strict follow-up on credit settlements and outstanding receivables

- Coordinate with banks for settlement recovery in case of delayed payments

Dispatch Planning & Coordination:

- Prepare and share daily dispatch schedules with dispatch and logistics teams (one day in advance)

- Coordinate with customers daily for next-day truck planning

- Match dispatch plans with available stock to avoid delays

- Liaise with Finance daily to confirm payment availability prior to dispatch

- Ensure dispatch plans clearly mention customer name, sales order number, rebar size, quantity (pieces & tons)

Market Research & Intelligence:

- Track daily movement of the rebar market

- Monitor competitors pricing, stock levels, and billet availability

- Share regular market intelligence inputs with management

Customer Relationship Management:

- Maintain strong, long-term relationships with all key customers

- Ensure high levels of customer satisfaction through regular interaction and issue resolution

Production Planning Support:

- Prepare monthly production schedules based on confirmed and potential orders

- Coordinate urgent amendments to production plans based on customer requirements

Quality Complaint Handling:

- Act as a coordination point between customers and Quality Department

- Collect and share complete complaint details including site information, batch numbers, quantities, and samples

- Ensure timely site inspections, external testing, and resolution

- Coordinate immediate replacement of material in case of proven quality issues

- Ensure final quality reports are shared with customers

Marketing & Brand Promotion:

- Manage social media marketing activities, primarily on Facebook

- Coordinate updates to company website including quality certificates and content changes

Collections:

- Ensure weekly follow-up and collection from long-term credit customers

Reporting:

- Weekly Market Analysis (Competitor Pricing)

- Monthly Sales Order Outstanding Report

- Monthly Credit Sales Report

- Quarterly Sales Performance Report

Ideal Candidate Profile:

- Bachelors/Masters degree in Commerce, Business Administration, Marketing, or Engineering

- Strong experience in steel, rebar, cement, or construction material sales

- Hands-on exposure to credit sales, bank guarantees, and collections

- Strong coordination skills with finance, dispatch, production, and quality teams

- Excellent customer handling, negotiation, and follow-up skills

- Market-savvy with strong analytical and reporting capability

- High level of ownership, discipline, and integrity

Whats on Offer:

- Competitive compensation package

- Stable role with a leading steel manufacturer

- High visibility role with direct interaction with senior management

- Opportunity to grow with a fast-expanding steel business