Support Pre-Sales (BFSI BPS) with strong Banking and Insurance domain expertise across Business Operations with overall experience in BFSI BPS industry of 15-17 Years. Sound knowledge of BPO back office and/or Contact Centers functioning and experience in Innovation and Solution Design/Development. Candidates will handle medium to large deals, assess the specs, propose solutioning, and create transformation led proposals. Collaborate closely with Pre-Sales teams and Domain Centre of Excellence (CoE) to design optimal, transformative business solutions and proposals.

Roles and Responsibilities :

- Lead technology-driven solution development, including conceptualization, structuring, costing, pricing, proposal development, and presentation, while computing clear business outcomes.

- Prepare high-quality RFP responses and presentations independently.

- Independently manage and own end-to-end project and proposal timelines.

- Identify and evaluate the use of new tools and emerging technologies both internal and external to the organization.

- Conceptualize transformation solutions that integrate all aspects of organizational capability to address existing or prospective client business objectives and deliver measurable value.

- Build solutions that showcase capabilities and demonstrate how they meet or exceed client expectations.

- Develop comprehensive and compelling solution narratives, including written responses, presentations, sales pitches, and supporting collaterals.

- Develop end to end, multi year transformation roadmaps aligned to client business and operating model evolution.

- Actively participate in client interactions and collaborate with Operations and Delivery teams throughout the sales and assessment lifecycle, providing inputs for internal reviews and external documentation.

- Lead solution review sessions and actively participate in governance and approval forums.

- Proactively review solutions and drive alignment with Pre-Sales teams, CoE teams, and senior stakeholders on proposed approaches.

- Bring strong market and industry intelligence, stay up to date with market trends, and confidently articulate the external market landscape to position positively.

- Advise and recommend solution strategies, working closely with onshore sales teams to ensure alignment of solutions and proposals.

- Collaborate with CoE teams to prepare conceptual solution demos for RFPs and participate in client presentations and visits.

- Drive value realization by defining ROI, TCO, and benefits tracking models for proposed solutions.

- Create and contribute to reusable solution assets, accelerators, POVs, and thought leadership artifacts.

- Mentor and guide junior presales team members and review solution quality across proposals.

Knowledge and Skills Requirements

- Strong experience in the BFSI BPS domain with excellent PowerPoint and presentation skills.

- In-depth understanding of Pre-Sales and solutioning within BFSI BPS.

- Strong technology understanding, including AI, Generative AI, and Agentic AI. Working knowledge of change management and adoption frameworks for large scale transformations.

- Strong storytelling and executive level solution articulation skills.

- Sound knowledge of solution levers required to build winning and differentiated proposals.

- Exposure to commercial and pricing models relevant to BFSI BPS engagements.

- Ability to work effectively and collaboratively in a networked, multi-stakeholder organization.

- Excellent written and verbal communication skills.

- Strong ability to present ideas clearly and concisely to diverse audiences.

- Willingness to work flexible hours to support multiple geographies.

- Ability to work in high pressure, bid driven environments with tight timelines and competing priorities.