Senior Role - Business & Operations - Consumer Tech Platform

About the Role:

We are hiring a senior leader to drive service and operations for a large-scale digital platform. This is a business-facing role with ownership of key recurring revenue streams, alongside service delivery and operational excellence.

Key Responsibilities:

- Lead end-to-end service and operations across a distributed setup.

- Own and drive revenue-linked service metrics (retention, repeat usage, monetisation).

- Manage and scale a large team across geographies.

- Drive process excellence, efficiency, and service quality.

- Partner with leadership on business planning and growth initiatives.

Candidate Profile:

- 10-15 years of experience in operations, service, or business leadership roles.

- Strong track record of P&L or revenue ownership.

- Experience managing large, multi-location teams.

- Background in consumer-facing or digital-first businesses preferred.