Senior Relationship Manager - EB & WM Function - NBFC

Key Responsibilities

- The EB & WM function is engaged in funding short term, medium term and long-term working capital needs of Mid Markets via a suite of customized short and long tenured products.

- While unit of sizing up the business is its loan book size, profitability and zero tolerance on delinquency are key business objectives

- Strong understanding of business finance, loan structuring methods and credit administration are key to building credibility with customers and gaining competitive advantage

- Understanding of local market patterns such as specific occupations/trade, industries at play, local financial and investment preferences and practices important to gain competitive advantage while structuring loans and identifying leads.

Achieves sales targets through

1. Driving pipeline funnel to achieve book size and market share - Monitors local market trends and competitive offerings & identifie sopportunities for business expansion for the region

- Ensures minimal client attrition through strong client engagement activities

- Engages with the investment bankers, chartered accountants and brokers in the for sourcing new business on a regular basis

- Raises escalation on delinquent cases/ potential NPAs and closely monitors these through the team for collection dues.

- Tracks key accounts in the portfolio about health of the business and potential early warning signs of NPAs

Acquisition of new clients

- Increases quantum of area business through strong focus on crossselling initiatives & innovative product mixes.

- Cultivates a deeper customer bonding by ensuring faster TATs in collaboration with the Credit analysts, enabling the use of technology to improve operational efficiencies & responsiveness in customer service to ensure retention of existing customers.

- Coordinate with internal stakeholders to process the applications Coordinate with internal teams and respond to their queries to ensure timely & accurate disbursal

- Complete transactions with customer with appropriate documentation