Senior Relationship Manager - Corporate Coverage - Bank

Role/Job Title: Senior Relationship Manager - Corporate Coverage - Mumbai

Function/ Department: Wholesale Banking

Job Purpose:

The job purpose is to spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.

Roles & Responsibilities:

- Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice.

- This role further entails the responsibility of understanding client needs, business and sector characteristics.

- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the banks policies.

- The role bearer is accountable for customer acquisition, due diligence and recovery.

- Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.

- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.

- Gather and leverage market intelligence to incorporate best practices.

- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.

- Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.

- Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.

- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.

Educational Qualification:

Graduation: Any graduate

Post Graduation: Any post-graduate

Experience: 3 to 10 years of experience in relationship management