Wholesale Banking | Corporate Coverage

Senior Relationship Manager

- Corporate Coverage | Large Corporate Segment | Mumbai

Department : Wholesale Banking

JOB PURPOSE

To spearhead business generation within regulatory frameworks and the Bank's risk appetite, driving sustainable expansion of the wholesale banking portfolio. The role demands a high-calibre banker capable of managing large corporate relationships end-to-end - from acquisition and structuring to monitoring and deepening.

KEY RESPONSIBILITIES :

Client Acquisition & Relationship Management :

- Drive new-to-bank (NTB) client acquisition in the large corporate segment, building a high-quality portfolio aligned with the Bank's risk appetite.

- Ensure seamless client onboarding by delivering best-in-class service standards and establishing the Bank as the client's preferred banking partner.

- Develop deep, multi-level relationships by understanding clients' business models, sector dynamics, and evolving financial needs.

Solution Structuring & Business Development :

- Understand client requirements holistically and structure bespoke banking solutions - including working capital, trade finance, treasury, and transactional banking - within policy guidelines.

- Ideate and develop diversified revenue streams for wholesale banking; lead campaigns to deepen wallet share and grow customer penetration.

- Collaborate with Treasury, Risk, Compliance, and Legal teams to deliver integrated client solutions with maximum internal efficiency.

Credit, Risk & Portfolio Quality :

- Own end-to-end accountability for customer acquisition, credit due diligence, and recovery management.

- Analyse client financial statements to identify early warning signals (EWS) and proactively flag potential credit risks to prevent losses.

- Maintain robust portfolio health by monitoring accounts regularly and escalating emerging concerns through appropriate internal channels.

Market Intelligence & Stakeholder Management :

- Gather and leverage market intelligence to incorporate best practices and stay ahead of sector and competitive trends.

- Build and sustain constructive relationships with key internal and external stakeholders to advance critical business objectives.

Customer Experience & Process Excellence :

- Deploy robust mechanisms to continuously measure and monitor client satisfaction; drive process improvements to enhance service delivery.

- Review and resolve customer complaints to maintain high satisfaction levels and retain treasury and transactional business.

KEY REQUIREMENTS :

Education Any Graduate / Post-Graduate (MBA Finance preferred)

Experience :

Banking Domain Focus Large Corporate / Mid-Corporate segment; exposure to credit, trade finance, and treasury products

Core Skills : NTB acquisition, Working Capital (CC/OD), Trade Finance (LC/BG), CMS, Forex, CAM preparation, EWS/NPA management

Soft Skills : Strong client relationship skills, stakeholder management, analytical thinking, and executive communication

Location Mumbai (on-site)