Description:
Roles & Responsibilites:
- Define and apply Sampling Approach/methodology to perform daily quality checks/ audits.
- Create & update QC checklist that enlists critical & Non-critical steps in a given process.
- Conduct weekly error workshops with operations team members to curb the error recurrence.
- Assist TMs in devising action plans & focus on identifying preventive action for chronic errors.
- Conduct Internal calibration sessions to bridge the process gaps to improve process efficiency.
- Report Daily, Weekly, Monthly Quality reports with all stakeholder. identifying specific trends, top errors, BQs etc.
- Identify and address Root Cause issues and formulate CAPA to mitigate potential risks.
- Suggest improvements/ changes based on analysis and observations and implement Kaizen, other projects.
Skills & Competencies:
- Knowledge of HR operations, travel & expenses: recruitment, onboarding, training, payroll, performance management, etc.
- Good understanding and hands on with organization policies and standards.
- Ability to interprete and effectively check compliance/ adherence
- Experience of GHRSS. GHRSS acts as an internal service provider, offering HR services to various departments and employees within the company.
- The service includes employee life cycle, payroll support, Learning and development support, talent acquisition support and MIS support
- Good interpersonal skills, including listening, verbal and written communication
- Good analytical ability to identify process gaps and deviations.
- Attention to detail in identifying variance/errors
- Ability to analyze and summarize trends
- Problem-solver
- Proactive approach
- MS office proficiency
- Awareness of labor laws & and ethical standards (good to have).
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