About the Role:

We are seeking a highly strategic and commercially driven Product Manager to lead product strategy, growth initiatives, and market expansion for a leading Retail SaaS platform.

This role is ideal for product leaders who thrive at the intersection of business, technology, and customer experience. You will own strategic product direction, identify new growth opportunities, shape product investments, and drive measurable business outcomes across adoption, monetization, retention, and customer expansion.

As a key member of the product leadership team, you will work closely with customers, sales, engineering, design, and executive stakeholders to define the future of retail technology solutions.

Key Responsibilities:

Product Strategy & Business Growth:

- Define long-term product vision and strategic roadmap aligned with business objectives and market opportunities.

- Drive product growth through increased adoption, customer expansion, retention, and monetization initiatives.

- Identify new product opportunities, adjacent markets, and revenue streams across the retail technology ecosystem.

- Build business cases and investment priorities to support sustainable growth.

Market Intelligence & Competitive Positioning:

- Develop a deep understanding of the Retail SaaS landscape, including ERP, POS, Order Management, Inventory Management, and Omnichannel Commerce platforms.

- Conduct market research, customer segmentation, and competitive analysis to uncover emerging opportunities.

- Define differentiated product positioning and competitive advantages.

- Track industry trends across AI, automation, retail digitization, and enterprise software.

Customer Discovery & Product Opportunity Identification:

- Engage directly with enterprise and mid-market retail customers to understand business challenges and evolving market needs.

- Translate customer insights into scalable product opportunities and strategic initiatives.

- Balance customer requirements with long-term platform scalability and business objectives.

- Act as the voice of the customer within the organization.

Go-To-Market & Monetization:

- Define product positioning, messaging, and value proposition for target customer segments.

- Contribute to pricing, packaging, and monetization strategies.

- Partner with Sales and Customer Success teams on enterprise opportunities and strategic customer engagements.

- Support successful product launches through effective GTM planning and execution.

AI-Led Product Innovation:

- Identify opportunities to embed AI and automation across retail workflows.

- Define intelligent product experiences including copilots, recommendations, predictive insights, and workflow automation.

- Collaborate with Engineering and Data teams to shape the AI product roadmap.

- Drive innovation initiatives that enhance customer value and business outcomes.

Leadership & Cross-Functional Influence:

- Define strategic product artifacts including MRDs, roadmap themes, growth plans, and business cases.

- Align Product, Engineering, Design, Sales, and Leadership teams around common goals and priorities.

- Drive executive-level discussions on product investments, trade-offs, and strategic direction.

- Ensure product decisions support long-term platform scalability and competitive differentiation.

Ideal Candidate:

Experience:

- 6+ years of Product Management experience within Retail SaaS, Retail ERP, POS, Omnichannel Commerce, or Enterprise Retail Technology companies.

- Proven track record of driving product strategy and delivering measurable business impact.

- Demonstrated success in improving product adoption, customer retention, revenue growth, monetization, or customer experience metrics.

- Strong experience owning the end-to-end product lifecyclefrom market research and customer discovery to roadmap execution and GTM strategy.

- Exposure to outbound product management, customer-facing engagements, pricing strategy, and growth initiatives.

Domain Expertise:

- Deep understanding of Retail ERP and enterprise retail technology ecosystems.

- Strong exposure to Inventory Management, Merchandising, Supply Chain, POS, Order Management, Retail Operations, and Omnichannel Retail platforms.

- Understanding of SaaS business models, product-led growth, pricing, packaging, and enterprise software dynamics.

- Familiarity with AI, analytics, automation, and digital transformation trends within retail.

Leadership Competencies:

- Strong strategic thinking and business acumen.

- Ability to influence cross-functional and executive stakeholders.

- Excellent analytical, problem-solving, and decision-making skills.

- Exceptional communication, stakeholder management, and presentation capabilities.

- Ability to convert market opportunities into scalable product strategies.

Preferred Background:

- Experience with Retail ERP, Retail SaaS, POS, OMS, or Enterprise Retail Technology product companies.

- Stable career progression with meaningful tenure across organizations.

- MBA from a reputed institution is preferred.

What We Offer:

- Opportunity to shape the future of retail technology and AI-driven commerce solutions.

- High-ownership role with direct impact on business growth and product strategy.

- Collaborative culture focused on innovation, learning, and customer success.

- Comprehensive health insurance coverage.

- Transparent and performance-driven compensation structure.

- Rewards and recognition programs.

- Annual company off-sites, employee engagement initiatives, and sporting events.

- Leadership connect sessions and strong career growth opportunities.