Role : Senior Product Manager II - Personalized Order Management
We are looking for a highly customer-focused and data-driven Senior Product Manager II to lead the strategy, roadmap, and execution of our Personalized Order Management platform. In this role, you will own the end-to-end post-purchase customer experience and build intelligent, personalized order journeys that enhance customer satisfaction, retention, and operational efficiency.
What You'll Do :
- Define and own the product vision, strategy, and roadmap for Personalized Order Management.
- Identify customer pain points and opportunities across the order lifecycle.
- Build personalized post-purchase experiences leveraging customer behavior, preferences, purchase history, and contextual signals.
- Lead end-to-end product development from discovery through launch and continuous optimization.
- Define and monitor key product metrics and business outcomes.
- Build scalable order management capabilities supporting high transaction volumes.
Required Qualifications :
- Bachelor's degree in Engineering, Computer Science, Business, or a related field.
- 9 - 12 years of Product Management experience, with at least 5+ years in B2C commerce, marketplace, retail-tech, quick-commerce, food-tech, travel-tech, or consumer internet businesses.
- Proven experience owning products related to Order Management, Checkout, Fulfillment, Returns, Refunds, Logistics, Delivery Experience, or Post-Purchase Customer Journeys.
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