Senior Product Manager.

Location: Hybrid - Gurgaon.

Department: Technology / Engineering.

Experience Level: 8+ Years.

Employment Type: Full-Time.

About the Role:

- We are looking for a seasoned Senior Product Manager to lead the development of our core messaging experience - including chat, groups, notifications, media sharing, presence, and real-time features.

- This role requires deep domain expertise in consumer messaging platforms, a strong technical foundation, and a sharp focus on user experience.

- You will work cross-functionally with engineering, design, and marketing to define the roadmap, prioritize features, and drive execution from concept to launch in a fast-paced, agile environment.

Key Responsibilities:

Product Strategy & Vision.

- Own the end-to-end product lifecycle for core messaging features.

- Define and drive a long-term product vision aligned with the company's mission and market trends.

- Translate user needs, competitive analysis, and internal insights into actionable product roadmaps.

- Feature Definition & Delivery.

Design and deliver features such as:.

- Real-time 1:1 and group messaging.

- Typing indicators, read receipts, and delivery status.

- Push notifications and in-app alerts.

- Media sharing (images, videos, voice notes, files).

- User presence and status indicators.

- Message reactions, quoting, forwarding, and replies.

- Collaborate with designers to create simple, intuitive, and delightful user experiences.

- Work with engineers to define detailed product requirements (PRDs), user stories, and acceptance criteria.

Execution & Delivery:

- Prioritize product features and enhancements based on user value, tech feasibility, and business goals.

- Manage sprint planning, backlog grooming, and product releases in partnership with engineering leads.

- Own KPIs for feature adoption, reliability, latency, and engagement - and use data to make informed decisions.

User-Centered Development.

- Conduct user research and competitive benchmarking to identify gaps and opportunities.

- Champion the voice of the user throughout the product development lifecycle.

- Collaborate with customer support to gather feedback, analyze complaints, and improve user satisfaction.

Cross-Functional Collaboration.

- Coordinate across backend (Erlang, Java), frontend (Android, iOS, Web), DevOps, QA, and design teams.

- Work closely with marketing, legal, and growth teams for go-to-market (GTM) strategy and launch readiness.

- Serve as a domain expert and evangelist for messaging within the organization.

Required Qualifications:

- 8+ years of product management experience, with at least 5+ years in messaging, social, or communication products.

- Proven track record of delivering complex consumer-facing mobile apps at scale.

- Deep understanding of real-time communication systems, messaging protocols (XMPP, MQTT), and backend/frontend dependencies.

- Strong technical literacy - comfortable working closely with engineers on architecture and tradeoffs.

- Experience working in agile environments, writing PRDs, managing sprints, and driving iterative product development.

- Highly analytical and data-driven; strong proficiency with product analytics tools ( Amplitude, Mixpanel, Firebase).