Senior Product Manager - eCommerce

Description:

Key Responsibilities:

- Define and own the eCommerce product vision and long-term strategy, aligning with business goals and customer needs.

- Develop and manage a comprehensive product roadmap for web and mobile commerce platforms.

- Identify new opportunities, market trends, and customer pain points to inform product innovation.

- Lead end-to-end product lifecycle from concept, requirements gathering, design, development, testing, to launch.

- Collaborate deeply with engineering, UX/UI design, and QA teams to deliver high-quality features on time.

- Prioritize product backlog based on business impact, customer value, and technical feasibility.

- Optimize the customer journey across browsing, product selection, checkout, and post-purchase interactions.

- Partner with marketing, merchandising, and operations to drive growth metrics such as conversion rate, AOV, retention, and engagement.

- Leverage A/B testing, experimentation, and analytics to continuously refine product experiences.

- Use data-driven insights to inform decisions, validate hypotheses, and measure product performance.

- Track and report on key eCommerce KPIs, customer behavior patterns, and feature impact.

- Advocate for a metrics-focused culture by working closely with analytics and BI teams.

- Engage with stakeholders across business, engineering, design, customer support, logistics, and finance.

- Communicate product strategy, roadmap updates, timelines, and feature improvements effectively.

- Lead cross-functional alignment for major releases, product initiatives, and strategic decisions.

- Work with engineering teams on platform architecture, integrations, and scalability improvements.

- Collaborate on third-party vendor evaluations (payment gateways, search platforms, CMS, personalization tools, etc.

- Ensure products adhere to security, performance, accessibility, and compliance standards.

- Mentor junior product team members and contribute to building product management best practices.

- Foster a customer-centric mindset and drive innovation within the team.

- Represent the product function in strategic discussions and leadership meetings.

Required Qualifications:

- Bachelors degree in Business, Computer Science, Engineering, or a related field; MBA is a plus.

- 7-12 years of product management experience, with at least 4+ years focused on eCommerce.

- Proven success in delivering scalable eCommerce products (web and/or mobile).

- Strong understanding of eCommerce platforms, technologies, and concepts such as:

- Product catalog & search

- Personalization & recommendations

- Checkout optimization

- Payment systems & fraud prevention

- Order management systems (OMS)

- Customer acquisition & retention frameworks

- Experience working with Agile/Scrum methodologies.

- Strong analytical skills with expertise in tools like Google Analytics, Mixpanel, Amplitude, or similar.

- Exceptional communication, leadership, and stakeholder management skills.

- Ability to balance technical complexity with user-centric problem solving