Key Responsibilities:
- Working closely with the Backend Engineering & Front-end Engineering, Legal Tech, Design, and - Customer Success teams to deliver world-class customer-obsessed products and features
- Be the voice of the customer. Develop a deep understanding of our customers and build the best product user experiences on their behalf. Get onto meetings with the customers to understand their needs and solve their pain points
- Create knowledge base and training videos to help customers get more value from SpotDraft
- Set up nudges and tooltips to train and drive product-led adoption
- Create detailed product requirement documents and user stories with an ability to imagine the user journeys - happy paths, unhappy paths, and edge cases
- Empathize with dozens of personas and use cases, and think user-first.
- Have a data-oriented approach and an eye for numbers, insights, and metrics.
- Ability to think creatively, deal with ambiguity, and manage fast-paced environments and changing priorities.
- And most essentially, a founder's mindset: is to own initiatives & deliver results.
Requirements:
- 3-5 years of relevant product management experience in a product company
- Has shipped high impact products consistently, ideally for a SaaS product
- High energy and high ownership individual with a keen interest in building 0 to 1 systems that have large-scale real-world impact
- Good understanding of UX Design practices in the SaaS space
- Ability to think granularly and are hungry to learn and evolve in all things.
- Bias for action and experience making things happen in a fast-paced, dynamic environment.
- Strong written and verbal communication skills with a knack for articulating customer challenges clearly.
- Analyze and synthesize data, including writing SQL
- Proficient with data analytics tools like Google Analytics, Amplitude, Metabase etc., or the equivalents
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