Senior Product Manager - Voice AI Platform

About Our Client: Our client is a fast-growing, tech-enabled outsourcing platform that blends AI with human expertise to transform customer experience. They provide end-to-end solutions such as telecalling, sales, and customer support, helping consumer brands across industries improve efficiency, reduce costs, and scale growth.

Job Description: Senior Product Manager - Voice AI Platform

Location: Delhi

Experience: 7-11 years

Qualification: Bachelors in Engineering

About the role: They are looking for a Product Manager who's equal parts strategist, builder, and visionary-someone who wants to shape the future of AI in customer experience. In this role, you'll lead the development of our clients Voice AI platform and the go-to-market for their agentic voice AI

This is a high-ownership, zero-to-one opportunity to define product strategy, scale infrastructure, and empower developers and businesses to build with AI capabilities.

Responsibilities:

1. Product Strategy & Vision

- Define and lead the roadmap for our Voice AI platform, aligning product initiatives with the company vision.

- Work with leadership to translate abstract ideas into product strategy and modular platform offerings.

- Stay ahead of trends in LLMs, agentic workflows, voice AI, and platform ecosystems.

2. Product Development & Execution

- Collaborate with engineering, design, and data science to ship high-quality, high-leverage products.

- Translate user needs into APIs, SDKs, and platform components that external teams can build on.

- Lead the product lifecycle end-to-end-from problem discovery to post-launch iteration.

3. Go-to-Market & Ecosystem Building

- Design a thoughtful GTM strategy with business teams: pricing, positioning, self-serve onboarding, and documentation.

- Work closely with sales, marketing, and success to drive adoption across enterprises and SMEs.

- Gather feedback from early adopters, devs, and internal users to iterate fast.

4. Stakeholder Management

- Serve as the product bridge across internal teams.(infra, sales, CX ops)

- Evangelise platform thinking across the company-driving clarity on where we build vs expose.

Requirements:

- 7-8 years of experience in product management, preferably in AI, SaaS, or PaaS.

- Ex-Engineers or Technical/ Data Background. (but now product-focused)

- Understand AI-native or workflow orchestration products.

- Have worked on extensible platforms or developer products.

- Can marry infra thinking with product-led GTM, and build for both enterprise and SME/long-tail devs.

- Clear, compelling communication-can explain complex concepts to both engineers and execs.

Preferred

- Hands-on experience building or launching PaaS or workflow automation tools.

- Founder or early-stage startup experience-bias for action and clarity under chaos.

- Exposure to LLM tooling, voice AI, or agentic workflows.