Key Responsibilities :
- Manage end-to-end operations and project delivery for global energy clients, ensuring service excellence, operational efficiency, and achievement of key business metrics.
- Lead and optimize outbound sales operations, driving productivity, conversion rates, revenue growth, and customer engagement.
- Build and maintain strong relationships with clients, partners, vendors, and retailers, acting as the primary point of contact for operational and strategic initiatives.
- Collaborate with cross-functional teams including sales, customer service, technology, compliance, and leadership to ensure seamless execution of projects and business goals.
- Monitor operational performance through KPIs, dashboards, and reporting mechanisms, identifying opportunities for process improvements and cost optimization.
- Manage project timelines, resource allocation, risk mitigation, and stakeholder communication to ensure successful project execution.
- Drive continuous improvement initiatives, implementing best practices to enhance operational efficiency, customer experience, and business outcomes.
- Ensure compliance with industry regulations, contractual obligations, and organizational policies while maintaining high-quality service standards.
Required Qualifications :
- Bachelors degree in Business Administration, Management, Engineering, or a related field.
- 6+ years of experience in Operations Management, Project Management, or Program Management.
- Mandatory experience working in a BPO or contact center environment.
- Strong experience managing clients within the Energy or Utilities industry.
- Proven expertise in outbound sales operations and performance management.
- Experience managing external partners, vendors, retailers, and client stakeholders.
- Strong project management, problem-solving, and analytical skills.
- Excellent communication, presentation, and stakeholder management abilities.
Preferred Qualifications :
- Experience managing global energy clients, particularly within the Australian market.
- Exposure to large-scale operational transformation or process improvement initiatives.
- Experience working with international stakeholders and distributed teams.
- Certification in Project Management (PMP, PRINCE2, Agile, or equivalent) is an added advantage.
Key Skills :
- Operations Management
- Project & Program Management
- BPO / Contact Center Operations
- Energy & Utilities Domain
- Outbound Sales Operations
- Client Relationship Management
- Vendor & Partner Management
- Stakeholder Management
- Process Improvement
- Performance & KPI Management
- Risk Management
- Cross-Functional Collaboration
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