Senior Operations Executive - PMS & AIF Operations

Key Responsibilities

- Client Onboarding & Compliance Management

- Manage end-to-end client onboarding process for new PMS and AIF clients, ensuring a seamless experience.

- Account Opening and KYC: Oversee and execute the accurate opening of client accounts and meticulous verification of all Know Your Customer (KYC) documentation.

- Regulatory Adherence: Ensure strict and timely adherence to all SEBI norms, AML guidelines, and internal compliance policies related to PMS and AIF operations.

- Documentation Control: Maintain systematic and audit-ready records for all client documents and operational activities.

Transaction Processing & Servicing:

- Process Financial and Non-Financial Transactions: Accurately and timely process various client requests, including redemptions, fresh investments, Systematic Investment Plans (SIPs), KYC updates, nomination changes, and change of contact details.

- Stakeholder Coordination: Act as the primary coordinator with external partners such as banks, custodians, brokers, and RTA (Registrar & Transfer Agents), as well as internal sales and compliance teams, to resolve operational issues and service requests.

- Client Servicing: Handle all operational client queries professionally through calls and emails, addressing matters related to portfolio valuations, transaction status, fee structures, and account statements.

Data Management & Reporting:

- CRM Maintenance: Ensure accurate and timely updation of the Customer Relationship Management (CRM) system with detailed records of all client interactions, service requests, and resolutions.

- MIS Reporting: Assist in preparing and maintaining operational MIS (Management Information System) reports for management review.

Desired Candidate Profile:

- Experience: 3 - 4 years of proven experience in Operations within the PMS / AIF / AMC / Wealth Management / Broking industry.

- Domain Knowledge: Strong, practical understanding of account opening, KYC, and AML processes specific to capital markets.

- Financial Acumen: Basic working knowledge of accounting principles (e. , ability to understand Balance Sheet and P&L statements).