- Proven and relevant work experience of at least 8 years in customer service or as Nodal Office from BFSI/NBFC experience. - Email/ phone etiquettes / IO coordination. Excellent analytical and organizational skills - Strong communication skills - Good skills in MS Excel, Word and PowerPoint - Availability to travel as needed - Provide pertinent information on VOC and subscriber pain points to reduce customer inconvenience through policy and process improvements. - Monitor and study day to day trends received with reasons for escalations & subscriber dissatisfaction. And explore opportunities to improve subscriber experience through improvements in processes, systems and people. - Monitor and review performance through Daily, Weekly and Monthly reports on productivity, ageing and SLAs

Pune

Senior Nodal Officer - Customer Grievances - Digital Lending/Banking/NBFC 

Job Description for Senior Nodal Officer - Customer Grievances - Digital Lending/Banking/NBFC  in Binary Star SearchX in  Pune for (6-10) years of experience. Apply Now!