Senior Manager for Voice Operations profile for Chennai location  Should have experience associated with voice operations - preference for banking/financial services  - Strong Operations Knowledge   - Good understanding of Operations parameters, BPO industry  - Strong communication skills  - Exposure to International clients - MUST   - Strong analytical skills. Good written and verbal communication skills  - People Management skills  - Ability to work in multi-cultural environment  - Detail Oriented  - Willing to work in night shifts   - Lead Operations for several lines of business for a client operating in the US credit card market.  - Client Relationship management - Ensure close working relationship with all key stakeholders in customer organization to build trust and partnership approach.  - Responsible for delivering on SLA s, Attrition, Profitability and Revenue targets.  - Manage staffing, training, hiring requirements.  - Proactive approach required to go beyond SLA's and deliver projects of value to the customer through lean and six sigma methodologies.  - Mentor and groom team members to take on additional responsibility.  - Work with sales and solution teams to support leads / rfp's.

Chennai

Senior Manager - Voice Operations 

Job Description for Senior Manager - Voice Operations  in Black Turtle in  Chennai for (10-15) years of experience. Apply Now!