Senior Manager - US Healthcare Claims Operations

Job Description Senior Manager:

Job Location: Noida

Work Mode: 5 Days Work From Office

Shift: U.S. Shift

Role Overview:

We are looking for an experienced Manager with strong experience in US Healthcare Claims Operations. The candidate will be responsible for managing day-to-day operations, leading and developing a team, monitoring transactions and performance, handling escalations, ensuring quality and SLA adherence, and driving continuous process improvements. The ideal candidate should have strong people management, analytical, operational, client management, and US Healthcare claims process knowledge.

Key Roles & Responsibilities:

- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

- Provide coaching and feedback to team members to enable them to improve their performance.

- Assist new hires such that they are productive on the floor in the shortest possible time frame.

- Handle escalations and basis analytical skills.

- Provide inputs on process and system to the team members.

- Client Interaction, where required at the level of Supervisors.

- Ensure compliance with internal policies and procedures, external regulations and information security standards.

- Collect and provide data required for various audits.