Senior Manager - Training

Role and Responsibilities (not an exhaustive list):

- Ensure all training goals and objectives are met at an account level.

- Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner.

- Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met.

- Develop and maintain positive relationships with all stakeholders,

- Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed.

- Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services.

- Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals.

- Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agree timelines.

- Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement.

- Manage and allocate resources as per business needs; ensure that the SOW terms are always met.

- Mentor new and existing resources.

Minimum Requirements:

- Must have Digital Marketing/Content Moderation Training domain experience of at least 3 years.

- People leadership experience of 7+ years.

- Must have led a team of managers for at least 3+ years.

- Must have Knowledge of learning and development best practices.

- A proven track record of training program development and management.

- Excellent leadership skills

- Good to have.

- Understanding of the Advertising, Marketing World and/or Content Moderation

- Content Design & Development Skills

- Experience in handling LMS activities

Behavioral Skills and Attributes:

Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.