Role Summary:
Lead the delivery and governance of our client's global total rewards, wellness, and mobility administration services from the GCS, ensuring accurate, compliant, and employee-centered execution across compensation, benefits, wellness, and mobility programs. Drive operational excellence, service quality, and vendor coordination to support enterprise workforce priorities and seamless employee experiences.
Key Responsibilities:
- Oversee operational delivery of total rewards, wellness, and mobility programs across global employee populations, ensuring consistent and high-quality service execution.
- Lead GCS-based administration and support for compensation programs, wellness initiatives, employee benefits coordination, and mobility services.
- Ensure accurate execution of compensation activities, including review planning, incentive administration, compensation communications, and budget coordination.
- Oversee mobility operations, including assignment management, relocation coordination, immigration support, and policy compliance activities.
- Monitor effectiveness and operational performance of total rewards, wellness, and mobility programs through service metrics, employee feedback, and operational KPIs.
- Partner with HR COEs, HR Business Partners, vendors, and business leaders to ensure alignment between operational delivery and enterprise workforce priorities.
- Lead vendor coordination and performance management activities across wellness providers, mobility vendors, and rewards administration partners.
- Serve as the escalation point for operational issues related to compensation administration, wellness program support, and employee mobility services.
Knowledge and Experience:
- Experience in total rewards operations, mobility administration, wellness program delivery, or HR shared services environments within large global organizations.
- Understanding of compensation administration, employee benefits operations, mobility services, and workforce support processes.
- Experience managing operational governance, service delivery standards, and compliance activities across HR operations functions.
- Proven ability to coordinate complex employee programs and vendor ecosystems across geographically distributed workforce populations.
- Experience leveraging operational metrics, workforce insights, and service delivery.
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