Senior Manager - Supply Chain

Senior Manager - Supply Chain

Description:

Key Responsibilities:

Order & Business Operations Management

- Lead the complete order-to-delivery lifecycle for MT & GT customers, ensuring timely execution, compliance, and high service levels.

- Anticipate execution bottlenecks and proactively drive cross-functional resolution to minimize business disruption.

- Partner with sales leadership to align order prioritization with revenue targets and channel strategies.

Supply & Inventory Planning

- Drive inventory planning and dispatch alignment to maintain optimal stock levels across channels.

- Own monthly rolling forecasts and demand insights in collaboration with sales and planning teams.

- Monitor ageing and slow-moving inventory and implement corrective actions to reduce obsolescence and working capital risk.

Customer & Stakeholder Collaboration

- Act as the senior point of contact for MT & GT supply chain interactions with distributors, retailers, and key accounts.

- Build strong cross-functional alignment with sales, sourcing, logistics, and warehouse teams to deliver on service commitments.

- Lead issue resolution and ensure clear, timely communication with all stakeholders.

Process, Systems & Continuous Improvement

- Ensure data accuracy and document integrity across ERP and order management platforms to enable seamless billing and closure.

- Identify process gaps in order flow, invoicing, and returns, and lead improvement initiatives.

- Drive automation, standardization, and best-practice adoption across MT & GT supply chain operations.

Performance Analytics & Governance

- Own and track key supply chain KPIs including Fill Rate, OTIF (On-Time-In-Full), DOH (Days on Hand), and customer service metrics.

- Present actionable insights and performance dashboards for leadership reviews and decision-making.

- Identify trends, risks, and opportunities, and recommend strategic process improvements to enhance efficiency and reduce costs.

Required Experience:

- 10 to 15 years of progressive experience in supply chain, order management, or planning roles.

- Strong exposure to FMCG / CPG / Consumer-driven environments, with hands-on experience in MT & GT channels.

- Proven track record in leading cross-functional teams and managing complex, high-volume operations.

- Experience working with ERP / SAP / Order Management Systems.

Qualifications:

- Bachelors degree in Supply Chain Management, Logistics, Operations, Engineering, or Business Administration.

- MBA / Postgraduate qualification in Supply Chain or Operations Management preferred.

Key Skills & Competencies:

- End-to-end supply chain leadership

- Order fulfillment & demand planning

- Inventory optimization & working capital management

- Stakeholder & customer management

- Data-driven decision-making & analytics

- Process excellence & automation

- Strong leadership and problem-solving capabilities