The GM of Shared Services will establish and lead the operational heartbeat of TORQ's global middle and back-office functions. This role is responsible for ensuring that financial, HR, IT, and analytical services are delivered with "surgical peace"-combining high-efficiency execution with rigorous compliance to UK, Austrian, and Indian regulations.

B. Key Responsibilities:

1. Financial Operations & Payment Processing

- Trade Settlements: Lead end-to-end payment operations, including invoice processing and vendor reconciliations specifically for commodities trade.

- Compliance: Ensure all transactions meet FCA (UK) and FMA (Austria) regulations while minimizing forex risks in multi-currency environments.

- Treasury: Optimize cash pooling and provide hedging support for international trading desks.

2. Financial Reporting & Analytics

- Dual Reporting: Manage IFRS-compliant reporting for European entities and Indian GAAP for local compliance.

- Insights: Deliver data-driven insights on trading margins, VaR (Value at Risk), and counterparty exposures to the London and Vienna offices.

3. HR & Talent Management

- Lifecycle Management: Oversee recruitment, onboarding, and benefits administration for the SSC staff.

- Compliance: Ensure all HR processes align with Indian Labour Laws and EU Data Privacy (GDPR).

4. IT, ERP & Digital Transformation

- Systems: Manage SAP/ERP support, including user access, integrations, and troubleshooting for trading platforms.

- Innovation: Lead digital transformation initiatives, specifically focusing on Automation (RPA) and AI to drive process efficiency.

- Uptime: Coordinate cybersecurity and infrastructure to ensure 24/7 uptime for global trading operations.

5. Operational Excellence

- KPI Management: Build a high-performance culture with strict SLAs (e.g., 99% payment accuracy, 95% reporting timeliness).

- Continuous Improvement: Drive efficiency through Lean or Six Sigma methodologies.

C. Qualifications & Requirements

- Education: MBA, Chartered Accountant (CA), or equivalent. Certifications in ERP (SAP) or Data Analytics are highly preferred.

- Experience: 12-15 years in Shared Services or Finance, with at least 5 years in a leadership role within Commodities Trading or a global SSC environment.

- Regulatory Knowledge: Deep understanding of FEMA, RBI guidelines, IFRS, and GDPR.

- Technical Skills: Advanced ERP expertise and a proven track record in leading digital transformation.

D. Core Competencies

- Stakeholder Management: Ability to act as the primary bridge between Navi Mumbai and leadership in London/Vienna.

- Change Leadership: Experience in building a team from the ground up or leading significant organizational shifts.

- Cross-Cultural Communication: Comfort working across different time zones and business cultures (UK/EU/India).