Senior Manager - Sales/Business Development - BPS Services

Key Responsibilities:

- Drive end-to-end sales for BPS/BPO/BPM, Back Office Outsourcing, CXM, Contact Center, and Omnichannel CX offerings.

- Build and manage sales pipeline through new client acquisition and strategic account expansion.

- Identify, engage, and close opportunities with enterprise customers across industries.

- Develop strong relationships with CXOs, business heads, and key decision-makers.

- Own the complete sales cycle including lead generation, solution positioning, RFP/RFI management, negotiations, and closure.

- Work closely with delivery, solution, and operations teams to create customized customer solutions.

- Drive account mining and cross-selling opportunities within existing customer relationships.

- Achieve assigned revenue and business growth targets.

- Track market trends, competitor landscape, and emerging opportunities in the BPS industry.

Candidate Profile / Skills Required:

- Minimum 10+ years of relevant sales experience in BPS/BPO/BPM/Managed Services/CXM/Contact Center solutions.

- Proven experience in selling outsourcing services and managing enterprise sales cycles.

- Strong understanding of Back Office operations, Customer Experience Management, Digital CX, and Omnichannel solutions.

- Demonstrated success in both new logo acquisition (hunting) and existing account growth (farming).

- Strong enterprise relationship management and consultative selling skills.

- Experience managing large-value deals and complex client engagements.

- Excellent communication, negotiation, and stakeholder management skills.

Preferred Experience:

- Experience working with BFSI (Banking, Financial Services, Insurance), Retail, and E-commerce clients will be an added advantage.

- Exposure to enterprise clients and large-scale outsourcing engagements preferred.

- Strong understanding of industry trends and BPS transformation initiatives.

Key Success Metrics:

- Revenue growth and new business acquisition.

- Pipeline generation and conversion.

- Strategic account expansion and wallet share growth.

- Customer relationship development and retention.