Revenue, Cost & Financial Management:
- Revenue Forecasting, Direct and Indirect cost provisioning, P&L analysis, Accruals/Deferrals and Cost Optimization, Managed PID tagging & Timesheet validation, MIS report validation to ensure precise financial performance and full audit compliance.
Strategic AOP Planning:
- Supporting annual budget preparation and ensured 100% accuracy in goal tracking and dashboard publishing. Analyzed multi?channel data to drive year?over?year growth. Delivered Monthly Business Review (MBR) and Quarterly Business Review (QBR) reports to the Business Head, Leadership team and CEO, providing progress updates and strategic insights.
Contract Management:
- Validation of client orders to ensure compliance with contractual terms, reviewed pricing sheets, managed credit terms, and prepared margin sheets to support accurate financial oversight.
Renewal Management:
- Client renewals, coordinated with sales/delivery/presales to prepare quotations and proposals ahead of expiry and ensured timely registration, billing and closure of renewal orders.
Vendor & Order Management:
- Validation of vendor PO requests against quotes and profitable sheet, managed vendor code creation and empanelment, approved POs, BRG's, resolved escalations and ensured timely vendor payments.
Delivery Management Support:
- Tracked execution across Infrastructure, Cloud, Cybersecurity, Applications, and Managed Services while monitoring schedules, deliverables, utilization, and resource allocation. Ensured compliance with timelines, budgets, quality standards, and RAID (Risks, Assumptions, Issues, Dependencies) management.
Program & Project Governance:
- Established PMO frameworks ensuring lifecycle compliance and best practices. Monitored risks, dependencies, escalations, and milestones with leadership reviews. Drove SLA/KPI adherence across managed services and transformation engagements
Client Reviews (MBR/QBR):
- Conducted monthly monitoring of client MBRs and QBRs, tracking performance metrics and ensuring timely reporting to support strategic decision?making and strengthen client relationships.
Customer & Stakeholder Management:
- Prepared governance dashboards, executive summaries, and review decks for leadership visibility. Facilitated customer governance meetings and executive reviews to strengthen alignment and trust. Maintained strong coordination with internal and external stakeholders to ensure seamless delivery outcomes.
Reporting & Analytics:
- Published weekly/monthly governance reports and executive dashboards for leadership visibility. Delivered insights on delivery performance, resource trends, risks, financials, and customer satisfaction.
Billing, UBAR & Collections:
- Monitored billing compliance and tracked UBAR data to ensure monitor accuracy, identify discrepancies, and support timely invoicing. Coordinated collection follow?ups to drive timely payments and maintain healthy cash flow.
Resource & Capacity Management:
- Coordinated resource planning across projects and practices to optimize allocation. Monitored utilization, bench management, and skill alignment for delivery efficiency. Partnered with HR and leaders on onboarding and staffing strategies.
Quality, Compliance & Process Excellence:
- Ensured adherence to ISO (9001& 27001), audit and compliance requirements across delivery operations. Drove continuous improvement initiatives, process optimization, and governance alignment. Supported automation and standardization to enhance efficiency and quality outcomes.
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