Senior Manager - Payroll Operations

Role: Tower Lead - Payroll

Exp Range : 12 to 15 years

Required Technical Skill Set :

- Expertise in Pre and post payroll preferably in an outsourcing environment, with proven Delivery experience.

- The role will be responsible to manage payroll admin ops for multiple regions like UK, US, APAC etc.

Must Have Skills :

- Proficient in pre and post payroll, joining the dots with upstream/downstream processes and payroll platforms

- Technical Expertise: Proficiency in global payroll systems and ERP platforms (SAP, Workday, ADP), Ticketing tools (SNOW preferable)

- 7-year client facing experience - service-oriented mindset, equipped to manage and respond to stakeholder requirements

- Experience in root cause analysis, driving continuous improvements & transformation

- At least 5 years experience in Team management.

- Excellent English language skills, both verbal and written

- Analytical bent of mind, solution oriented approach

Good to Have :

Employee Data Management/HR Admin experience

Responsibility:

- Service Delivery: Lead, mentor and develop high performing team & foster a culture of accuracy, accountability and continuous improvement Ensure the team delivers green SLAs and KPIs every month.

- Continuous Improvements: Both proactive and reactive. Identify and implement process improvements to enhance efficiency, accuracy and scalability. Capability to convert root causes into actionable tasks.

- System & Process Optimization: Manage global payroll platforms (e.g., ADP, Workday, SAP), drive automation, and integrate systems with HRIS tools.

- End-to-End Payroll Admin Management: Oversee payroll processing for multiple countries, including salary calculations, deductions, and statutory contributions.

- Compliance & Risk Management: Ensure adherence to global tax laws, labor regulations, GDPR, and other data privacy standards; develop and maintain robust procedures and additional internal controls.

- QC/Audit & Reporting: Conduct payroll audits, prepare compliance reports, and support internal/external audit processes.

- Team Leadership: Lead and mentor a global payroll team, ensuring high performance and continuous development.

- Stakeholder Engagement: Collaboration with multiple stakeholders to ensure seamless integration, SLA compliance, and effective communication of milestones, risks and outcome