Job Description:

Senior Manager Operations - PUD:

Department: Operations

Location: Bangalore

Reports To: Managing Director Operations

Job Type: Full-time

What you will do:

You will act as a technical expert on complex and specialist subjects. You will support management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. You will support or lead projects by applying your area of expertise.

Job Specific Responsibilities:

- Effectively manage a team, including managers across assigned departments and locations, fostering collaboration and accountability.

- Ensure departmental and operational goals are achieved, and processes and procedures are executed promptly and consistently.

- Oversee domestic and cross-border air and road linehaul operations, ensuring timely, efficient, and cost-effective transportation.

- Manage hub and gateway activities, including handling, dispatch, and on-road operations, maintaining service quality and compliance.

- Monitor network performance, implement service assurance measures, and resolve operational disruptions to maintain service standards.

- Develop and optimize transport schedules, manage fleet utilization, and ensure adherence to safety and regulatory requirements.

- Negotiate and manage contracts with vendors and service providers, ensuring compliance with SLAs and cost efficiency.

- Drive quality initiatives, ensure compliance with dangerous goods handling, and maintain alignment with company goals and regulatory standards.

- Collaborate with customer service teams to address operational issues, enhance customer experience, and uphold service commitments.

- Implement risk mitigation strategies for linehaul and PUD operations; oversee domestic special services, spot lift management, and insurance/claims handling.

You will be a great fit if you:

- Bachelors degree in business administration, Supply Chain Management, Logistics, or a related field; masters degree preferred.

- Minimum 10 years of experience in operations management, with at least 5 years in a leadership role managing large teams and complex networks.

- Strong understanding of air and road linehaul, hub and gateway operations, transport scheduling, and vendor management.

- Knowledge of dangerous goods handling, customs regulations, and safety standards for domestic and cross-border operations.

- Proven ability to lead and develop managers and teams across multiple locations and functions.

- Strong problem-solving and decision-making abilities with experience in network optimization and cost control.

- Familiarity with operations management systems, transport scheduling tools, and data analytics platforms.

- Excellent verbal and written communication skills for stakeholder management and cross-functional collaboration.

- Experience in implementing risk mitigation strategies and driving quality assurance programs.

- Ability to ensure service excellence and resolve operational issues impacting customer experience.

What you can expect:

- Attractive remuneration package.

- Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects.

- A supportive and inclusive work environment.

- Mentorship and guidance from industry professionals.

- Valuable skills and experience to enhance your resume.

- Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be.