Senior Manager - Operations Excellence/Sales Strategy/MIS & Dashboard - Startup

Description:

The Sr. Manager Operation Excellence is a pivotal role focused on executing CMDs strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist CMD directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business within CMD's office.

This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results. It is suited for someone who can function both as a strategic enabler and a tactical executor.

KEY RESPONSIBILITIES:

1. Strategic Operations & Coordination

- Act as the operational anchor for CMD & leadership teams directives across departments.

- Support CMD in transforming strategic plans into actionable, measurable work streams for business excellence.

- Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow.

- Track execution of key priorities and ensure timely closures.

2. Performance Monitoring & Operational Excellence

- Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically.

- Track, evaluate, and monitor performance across all business verticals sales, operations, marketing, service, and support.

- Develop and manage Performance Dashboards and Business Review Trackers for analysis.

- Identify gaps and improvement opportunities in business operations and recommend corrective actions.

- Drive a culture of performance accountability and continuous improvement across the organization.

- Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities.

3. Execution Excellence

- Structure leadership-level initiatives into milestones and drive accountability with functional leaders.

- Drive improvement projects and internal audits initiated by leadership team.

- Handle sensitive data and strategic initiatives with discretion and professionalism.

- SOP driven initiatives for business excellence.

FIRST SIX MONTHS EXPECTATIONS:

(List in order of importance the position objectives & measurements associate will be expected to deliver within the first six months of employment. Be as specific and concrete as possible in describing these tasks)

- Achieve 6 months target as defined in the KRA

- Develop and maintain relationships with all the vertical Heads.

- Ensure measurable progress against quarterly KRA-linked goals.

Attribute/Skill/Experience Weight:

- Previous knowledge of running an enterprise /Background in working with entrepreneurs / proven experience working in a startup environment at a senior level handling cross functional operations.

- SOP Driven business / operational excellence.

- Minimum 6-8 years of Operational Excellence experience in a senior support/Chief of Staff/COO Support-type role

- MS Office (Advanced Excel & PowerPoint), MIS handling, Strategic Coordination, Communication

- Graduate/Postgraduate with excellent command over English.

- Professional demeanor, confidentiality, agility, and high accountability are non-negotiable.