- Manage the operations and customer service delivery process for the assigned projects/clients with end to end delivery of required solutions within pre-decided TATs and quality parameters - Act as a domain expert for Operations Department - Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations - Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles - Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement. - Lead projects of improvement and track measures/processes to improve quality and productivity - Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources - Ensure that appropriate (internal/external) customer service standards are achieved and maintained. - Define customer satisfaction parameters and track customer satisfaction - Play a key role in the Automation Projects to bring down the Cost per check. - Good in MIS and analysis of all data. - Process improvement initiatives

Gurgaon/Gurugram

Senior Manager - Operations - BPO/ITeS 

Job Description for Senior Manager - Operations - BPO/ITeS  in Binary Star SearchX in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!